
Working with a Key Voice System
Printed in the USA Page 7 GCA39-826 Rev 1, Issue 9/01
Call Forwarding
Call forwarding allows subscribers to have the system automatically transfer their calls to another
extension or phone. This feature ensures that important calls receive prompt attention, either by
another subscriber, who was designated to receive the forwarded calls, or by the subscriber, who
set up the system to send the calls to a location other than his/her usual extension.
Call Recording
Subscriber’s have the ability to record calls they receive. Once a recording has been completed,
it is stored as a message in the subscriber’s mailbox.
Cascading Message Delivery
Cascading message delivery allows the system to call or e-mail up to a total of 5 different e-mail
addresses or on-premise or off-premise telephone numbers whenever a message is received in the
subscriber’s mailbox. Message delivery can be set to operate on one of 6 different schedules, so
even subscribers whose daily activities change from day-to-day can have the system reach them
with voice/fax mail and/or e-mail* messages. Message delivery to a telephone number informs
the call taker that a message resides in the mailbox owner’s mailbox. The call taker can access
the message during the call by providing the mailbox password when prompted. Message
delivery to an e-mail address automatically generates an e-mail message that informs the e-mail
recipient that a message resides in the mailbox owner’s box.
*For message delivery of e-mail messages, Interchange unified messaging must be activated for
that mailbox owner.
Distribution Lists: Group Boxes
System supervisors can use the Group Box feature to easily create general distribution lists. A
distribution list is a custom list of mailboxes that belong to subscribers who often must receive
the same message. Any subscriber can send a message to a Group Box, which then distributes the
messages to all mailboxes listed in it. Messages you send to a Group Box can be distributed
immediately or at a future time you designate. You may also request confirmation, and the
system will let you know who received the message and when they received it.
Distribution Lists: Personal Lists
Each subscriber can create and store up to 4 distribution lists with up to 20 mailboxes on each.
This allows the subscriber to efficiently send one message to a certain set of subscriber
mailboxes he/she defines. Each personal distribution list can be accessed and altered only by the
subscriber who created it, not by other subscribers on the system.
Future Delivery
Subscribers can schedule messages to be sent to themselves or to other subscribers up to a year in
advance. Simply specify a future time date, hour, and minute that the message is to be delivered.
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